Refund and Returns Policy
Effective Date: November 5, 2026
1. Overview
Thank you for shopping at PERIBULBAR.
We want you to have a positive shopping experience and feel confident when purchasing our products.
This Refund and Returns Policy explains the conditions and procedures for requesting returns, exchanges, refunds, and order cancellations for purchases made through:
This policy applies to products sold by Fuzhou Xindingchang Technology Co., Ltd., operating under the brand name PERIBULBAR.
By placing an order on our website, you acknowledge that you have reviewed this policy. Nothing in this policy is intended to limit any consumer rights that cannot legally be waived under applicable law.
2. 30-Day Return Policy
We offer a 30-day return period.
You may request a return within 30 calendar days after the date your order is delivered.
To qualify for a standard return, the following conditions generally apply:
The return request must be submitted within 30 days of delivery.
The product must be unused and in its original condition.
The product should be returned in its original packaging, including all accessories, manuals, and included components.
The product must not show signs of misuse, accidental damage, unauthorized modification, or improper handling.
Proof of purchase or a valid order number must be provided.
Due to the personal-use nature of Eye Massager products, certain hygiene-related restrictions may apply to products that have been opened or used, as described below.
Please contact our customer service team before sending any item back.
Email: [email protected]
Returns sent without prior authorization may experience processing delays.
3. Return Conditions for Eye Massager Products
Because our products are intended for personal use around the eye area, we take hygiene and customer safety seriously.
3.1 Unopened Products
Unopened and unused Eye Massager products may generally be returned within the 30-day return period, provided they meet the return conditions described in this policy.
The original packaging and any applicable hygiene seals should remain intact.
3.2 Opened or Used Products
For hygiene and safety reasons, we generally cannot accept returns of opened or used Eye Massager products for reasons such as a change of mind or personal preference.
However, this restriction does not apply to products that are defective, damaged upon arrival, incorrectly shipped, materially different from their description, or otherwise eligible for a remedy under applicable law.
Please contact us if you experience any product quality or performance issues.
We will review your request and determine an appropriate resolution in accordance with applicable law.
3.3 Defective or Damaged Products
If your product arrives damaged, defective, or does not function as described, please contact us as soon as reasonably possible.
Depending on the circumstances, we may offer:
A replacement product.
A repair, where appropriate and available.
A full or partial refund, as applicable.
Another legally required or mutually agreed resolution.
We may request photographs, videos, or other reasonable information to help assess the issue.
We will not use the hygiene-related return restrictions to deny remedies for defective or nonconforming products where such remedies are required by law.
4. Non-Returnable Items
The following items may generally be ineligible for standard change-of-mind returns:
Opened or used personal-care products where return is restricted for legitimate hygiene or safety reasons.
Products damaged through misuse, neglect, unauthorized modification, or improper handling after delivery.
Items returned without essential components or accessories, where their absence prevents reasonable verification or resale.
Products specifically identified as non-returnable or final sale before purchase, to the extent permitted by applicable law.
These exclusions do not eliminate any rights or remedies you may have under applicable consumer protection, warranty, or other laws.
5. How to Request a Return
To start a return, please follow these steps:
Step 1: Contact Our Customer Service Team
Send an email to:
Please use the subject line:
Return Request – [Your Order Number]
Step 2: Provide Order Information
Include the following information in your email:
Your full name.
Your order number.
The email address used when placing the order.
The product you wish to return.
The reason for your return.
Photographs or other supporting information, if applicable.
Step 3: Wait for Return Instructions
Our customer service team will review your request and provide instructions, including the authorized return destination and any applicable shipping requirements.
Please do not send products to our business address without receiving return instructions.
Step 4: Ship the Approved Return
Once your return is authorized, carefully package the product and send it to the return address provided by our customer service team.
We recommend using a shipping service with tracking information and keeping your shipping receipt until the return is completed.
Step 5: Return Inspection and Processing
After receiving the returned product, we will inspect it to determine whether it meets the applicable return conditions.
We will notify you of the return decision and any applicable refund or replacement arrangements.
6. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return.
6.1 Change-of-Mind Returns
For eligible returns due to personal preference, ordering the wrong product, or changing your mind:
The customer is generally responsible for return shipping costs.
Original shipping charges are generally non-refundable.
Any applicable return shipping charges will be communicated before the return is completed.
6.2 Defective, Damaged, or Incorrect Products
If the return is necessary because we shipped an incorrect product or the product arrived damaged, defective, or materially different from its description:
We will arrange or cover reasonable return shipping costs, as appropriate.
We will provide an appropriate resolution in accordance with applicable law.
Customers will not be required to bear return shipping costs where prohibited by applicable law.
Please contact us before arranging return shipping so that we can provide the appropriate instructions.
7. Refund Policy
Once your returned product has been received and approved, we will initiate the applicable refund.
7.1 Refund Method
Refunds will generally be issued to the original payment method used for the purchase.
If the original payment method is no longer available, please contact us so that we can discuss an appropriate alternative, subject to applicable payment processing requirements and law.
7.2 Refund Processing Time
We aim to process approved refunds within 7 business days after accepting the returned product or approving the applicable refund, as appropriate.
After we initiate the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.
If you have not received your refund after the applicable processing period, please contact us.
7.3 Partial Refunds
In certain circumstances permitted by applicable law, a partial refund may be appropriate.
For example, where an otherwise eligible return contains missing accessories or components that are not related to a product defect or our fulfillment error, we may discuss an appropriate adjustment with the customer.
Any deduction will be explained and will not be applied where prohibited by law.
7.4 Original Shipping Fees
Original shipping charges are generally non-refundable for eligible change-of-mind returns.
However, shipping charges may be refunded when required by applicable law or when the return results from our fulfillment error, a defective product, or another circumstance qualifying for a full refund.
8. Exchanges and Replacements
If you receive a defective, damaged, or incorrect product, please contact our customer service team.
Depending on product availability and the circumstances, we may offer a replacement or another appropriate resolution.
For change-of-mind exchanges, please contact us to confirm whether an exchange is available.
All exchanges and replacements are subject to applicable product availability and consumer protection requirements.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
9.1 Orders Not Yet Shipped
If your order has not been processed or shipped, we will make reasonable efforts to cancel it.
If the cancellation is accepted before shipment, the applicable payment will be refunded to your original payment method.
9.2 Orders Already Shipped
Once an order has been shipped, cancellation may no longer be possible.
In this situation, you may contact our customer service team to discuss the available return options after delivery.
Nothing in this section limits any cancellation or refund rights provided by applicable law.
10. Damaged, Incorrect, or Missing Orders
We strive to ensure that orders are fulfilled accurately and delivered in good condition.
If your order arrives damaged, contains the wrong item, or appears to be missing products, please contact us as soon as possible.
Please provide:
Your order number.
A description of the issue.
Photographs of the package and product, if available.
Any relevant shipping or delivery information.
We will review the issue and work with you to determine an appropriate resolution.
If an order has not arrived within the promised delivery timeframe, please contact us for assistance.
If we cannot ship an order within the promised timeframe, or within the legally applicable timeframe when no shipping time was promised, we will provide the required delay notice and cancellation or refund options in accordance with applicable law.
11. Refused or Undeliverable Packages
If a package is returned to us because the shipping address was incorrect, incomplete, or unavailable, we will contact you when reasonably possible.
Depending on the circumstances, we may offer reshipment or another appropriate solution.
If a package is intentionally refused or abandoned without a valid delivery issue, any refund will be evaluated based on the circumstances, applicable shipping costs, and relevant consumer protection requirements.
We will not impose deductions or deny refunds where prohibited by applicable law.
12. Promotional and Discounted Products
Products purchased using promotional discounts, coupon codes, or special offers are generally subject to the same return conditions as regular-priced products unless a different policy was clearly disclosed before purchase.
If an eligible promotional purchase is refunded, the refund will generally reflect the actual amount paid for the returned product, subject to applicable law.
Any promotional benefits or discounts associated with the order may be adjusted where permitted by the disclosed offer terms and applicable law.
13. Product Warranties and Consumer Rights
This Refund and Returns Policy does not replace or limit any express warranties, implied warranties, or other consumer rights that may apply to your purchase.
Depending on applicable state law, consumers may have rights relating to product quality, merchantability, fitness for a particular purpose, and remedies for defective or nonconforming products.
Nothing in this policy is intended to waive or exclude any legal right or remedy that cannot legally be waived or excluded.
If you believe your product has a defect or does not conform to its description, please contact us so that we can review your concern.
14. Chargebacks and Payment Disputes
If you experience a problem with an order or refund, we encourage you to contact our customer service team first so that we can attempt to resolve the issue.
Please provide your order number and a description of the concern.
Nothing in this policy restricts your right to contact your bank, payment provider, or card issuer to dispute a transaction where you believe a charge is incorrect or unauthorized.
15. Changes to This Refund and Returns Policy
We reserve the right to update or modify this Refund and Returns Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.
Any updates will be published on this page with a revised Effective Date.
The policy applicable to your purchase will be determined in accordance with applicable law and the terms disclosed at the time of purchase.
We encourage customers to review this page periodically.
16. Contact Us
If you have any questions about returns, refunds, exchanges, or order cancellations, please contact our customer service team.
Brand Name: PERIBULBAR
Company Name: Fuzhou Xindingchang Technology Co., Ltd.
Website: https://www.peribulbar.com/
Business Address:
Room 101, Building 1, No. 0, Sheshan, Meifeng Road, Gulou District, Fuzhou City, Fujian Province, China
Customer Service Email:
Email Subject: Refund or Return Request
We appreciate your business and thank you for choosing PERIBULBAR.
PERIBULBAR – Your Everyday Comfort, Our Commitment.